Love Health Service

Love Health Service

Terms of Service

Return Policy

All automated external defibrillators (AEDs) sold by LHS/AED Solution include a manufacturer's warranty. Warranty service and technical support questions are accommodated by the technical support teams of every AED manufacture. The LHS^SM is committed to your shopping satisfaction and we can help you connect with the right technical support team if you contact us.

If LHS^SM makes an error with your order, or you receive defective or damaged merchandise, please call us at (800) 814-3125. If you ordered the incorrect item or need to return an item for other reasons, our no nonsense 30-day return policy is as follows:

1. You may receive a refund or credit on most items within 14 days of sale. Items must be in their original packaging. Before we can accept your eligible return items, you must call us to obtain a Returned Merchandise Authorization (RMA) number. Write the number on a piece of paper and place it in the box or boxes to be returned so we'll know how to process your refund. Items returned to us without a RMA will not be accepted. Returns beyond 14 days will not be accepted.

2. All items purchased from LHS^SM may be returned under this policy except opened electrode pads or those with damaged packaging, opened rescue kits and packs, used batteries or those with opened packaging, used manikins, books, software, videos, CDs, DVDs, or online access codes. If you are returning an automated external defibrillator (AED) or training unit, the price of opened electrode pads, opened or used batteries, or items in opened or non-resalable condition will be deducted from the refund.

3. Shipping and insurance costs on returned items are the responsibility of the customer. For your protection, we urge you to ship returns insured using a reputable carrier who will issue a tracking number for the shipment. Love Health Service, LLC are not responsible for customer returns that are lost or damaged during shipping.

4. Items not purchased from LHS^SM may not be returned to LHS^SM.