Our policies were developed with fairness to the student AND instructor in mind. Keeping both happy is a challenge. Classes are more productive with more students and research demonstrates that classmates depend on others to be there to enhance their learning experience. Many of our classes close registration several days before the class date/time because they fill up, so please do not delay in registering.

Skill Check Cancellation Guidelines

We will follow these specific guidelines (unless otherwise noted in the course description or under contract terms with the contracting organization).

For any HeartCode BLS or Heartsaver Hands On Session, if the learner cancels:

  • 7 or more days before event date and start time - full refund of hands on session registration fee, minus $15 administrative fee
  • 6 days to 72 hours before event date and start time - full refund of hands on session registration fee, minus $25 administrative fee
  • 72 hours or less before the event date and start time - no refund. Instead the learner will need to submit a rescheding request. Please note there is an addational fee charged to rescheule

For HeartCode ACLS/PALS Hands On Session, if the learner cancels:

  • 7 or more days before event date and start time - full refund of hands on session registration fee, minus $20 administrative fee
  • 6 days to 72 hours before event date and start time - full refund of hands on session registration fee, minus $30 administrative fee
  • 72 hours or less before the event date and start time - no refund. Instead the learner will need to submit a rescheding request. Please note there is an addational fee charged to rescheule

Date of email/voice mail will be used to determine refund amount. Credit card refunds will only be refunded to the card used in the original transaction. A refund may only be issued for a charge transaction settled within the past 120 days. Textbooks, eBooks, and/or online course access key(s) are nonrefundable or transferable.

Rescheduling Guidelines/Requests

You would never know it but a rescheduling request creates a behind the scenes chain reaction we really prefer to avoid. So we use a fee to hopefully help avoid rescheduling you. There is a $35 fee to reschedule and an email will be sent to you confirming the rescheduled session details. But also know...

  • We will only accommodate requests that supply a date and time already found on our course calendar - view our upcoming classes before you submit your rescheduling request
  • A refund will not be issued for the class/session you are unable to attend; instead the previously paid registration fee will be applied to the future session's fee.
  • A refund will not be issued when there are no future rescheduling options available or when the options available do not meet your needs
  • Please note moving your registration is not finalized untill the rescheduling fee clears our bank/card processor.
  • Learners will incur a fee every time they request to reschedule.
  • The request to reschedule must be submitted prior to the original event's start time or the No Show section will apply. An email will be sent to you confirming the rescheduled session details.

 

Notice of AHA Certification Status
Let’s face it, CPR - done right - is hard work. Our general rule...would we want our student doing CPR on us, the instructor? (This Really HappenedThis Really Happened). In reality we hate it when a learner cannot pass but Love Health Service confers no guarantee that a learner will pass a classes or skill session. We also do not provide a refund for a learner who fails to pass a class or skill session and the learner will need to purchase a seat in another class or skill session if they fail to meet the passing requirements. Why? Because American Heart classes and skill session yield a certification that is recognized around the world. Our instructors are required to uphold the standards established by the American Heart Association and we support our instructors’ professional assessment of each learner’s knowledge and skills. 

Textbook, eBooks, HeartCode Keys

All textbooks, eBooks and/or online course access key(s) are nonrefundable. A refund will not be issued under any circumstances (even if the session/class is cancelled by Love Health Service).

Minimum Seat Guidelines - Hands On Sessions

Love Health Service reserves the right to cancel a skill check session due to insufficient enrollment or for any circumstance. We strive to never cancel a skill check session. Unless otherwise noted in the course description or under contract terms with the contracting organization, participants of hands on sessions cancelled by Love Health Service will receive a full refund. Refunds will be issued to the payment sourced used at the time of purchase. Textbooks, eBooks and/or online course access key(s) are nonrefundable and transferable.

"No shows" Policy

A learner will be considered as not showing if they are at least 15 minutes late. Our instructors will only wait for 15 minutes after the start of the course or hands on session. After 15 minutes the instructor will be released from conducting the course/hands on session and have no obligation to provide the learner any existing and/or additional services/products. This policy applies regardless of the reason (i.e. traffic, you are lost, the world is ending, etc.). There are no refunds issued to learners who do not show up.

AHA Course Completion Certificate

Successful completion of any online AHA course is demonstrated with a current course completion certificatecurrent course completion certificate issued by the online course. The learner must submit a copy of their current online course completion certificate at the start of the hands on session. Under no circumstance will the learner will be allowed into the hands on session without a current online course completion certificate. We also randomly confirm the certificate authenticity at the AHA's verification site to reduce fraud. The online completion certificate will be kept by the instructor and kept on file. The learner will not receive a refund for a hands on session when:

  • The learner cannot present an AHA course completion certificate at the start of the skill check session
  • The learner presents an expired course completion certificate
  • The learner presents a non AHA issued course completion certificate

There will be no refunds issued and the already paid course registration fee cannot be applied to any future hands on sessions, textbooks and/or online course codes when any of the AHA Course Completion Certificate section applies.

Card & Course Completion Certificate Guidelines

The Emergency Cardiovascular Care Program Administration Manual (from the American Heart Association) provides guidance for card issuance timelines. We always strive to issue AHA eCards and course completion certificates within in 24 hours of successful course completion. However learners must understand that it can take up to 10 business days until they receive a course completion document. Payment in full must be recieved before the a course completion document will be issued. Oh and Love Health Service makes no guarantees of successful completion and receipt of a course completion card unless otherwise noted in the course description.

ACLS/PALS/CPR/First Aid Classroom Registration Cancellation Guidelines

Unless otherwise noted in the course description or under contract terms with the contracting organization, the following cancellation policy applies to instructor led/classroom courses:

If the learner cancels

  • 7 or more days before event date and start time - full refund of registration fee, minus $20 administrative fee
  • 7 days or less before the event date and start time - no refund. Instead the learner will need to submit a rescheding request (see the rescheduling section)

Date of email/voice mail will be used to determine refund amount. Book fees, card fees, and shipping are not refundable. Credit card refunds are only refunded to the card used in the orgnional transaction. A refund may only be issued for a charge transaction settled within the past 120 days. Contact our office for refund methods used in non-credit card payments. Textbooks and/or online course access key(s) are nonrefundable or transferable.

How to Register & Provide Payment

We use a web based registration process to better prepare for course and hands on session needs/requirements. Under limited conditions, registration may occur over the phone, by mail, and/or in person at the start of the class. Forms received by mail must be accompanied by payment in order to be processed.

A purchase order or check may be accepted for select events, but payment by check is not common. There is a $45 fee for a returned check. A seat and/or completion certificate will not be secured untill payment clears our bank.

      • Invoices can be paid for by credit card at our website via Authorize.net under the invoice payment area.
      • We typically invoice for services provided to larger clients and medical offices who want an onsite course and a single event invoice
      • Registration may not be completed until payment is received and processed.

Audiovisual Practices

Education research clearly demonstrates that audiovisual recording of clinical simulations is strongly encouraged due to the insight gained by learners from viewing their actions. Therefore anyone entering the properties owned, rented, or otherwise engaged by Love Health Service consents to participating in recordings (audio and/or visual) unless otherwise stated in writing or where legally prohibited.

Love Health Service may use audiovisual recordings of classrooms and clinical simulation settings to provide the learner with psychologically safe insight on individual and team performance. These recordings are also intended to support general learning, performance improvement of instructors/staff/contractors, marketing purposes, security, and general awareness of educational practices at Love Health Service.

However if the audiovisual recording is to be used for research purposes, researchers are responsible for obtaining appropriate separate consent as determined by their Institutional Review Board and Research prior to audiovisual recording. Audiovisual recordings will not be used for disciplinary actions of learners. Audiovisual recordings will not be supplied to anyone or organization outside Love Health Service nor will they be used for disciplinary reasons, unless directed by court order.

Love Health Service will keep audiovisual recordings as long as data storage and utility of the content apply to the purposes established by Love Health Service but in general audiovisual recordings will be kept for 10 days, then destroyed in an appropriate manner.

Sales and Occupation Taxes
It is said only two things are certain, tax and death. Taxes are the death of a small business but that discussion is for a different day. In general and unless otherwise noted, any and all sales and occupation taxes are included in the prices of our services and or products. Thus this is why our prices may seem higher - WV Tax alone is 7%!

Weather Related Cancellation Guidelines

Every effort will be made to notify participants of weather related issues. However due to the unexpected nature of the weather, we may not be able to inform you of a weather cancellation before you leave for our class. All fees will be fully refunded if Love Health Service cancels a program for weather related issues. Learners are strongly encouraged to call our weather hotline to hear weather related messages at (240) 366-1132 and we will post cancellations on our Facebook Page (after updating our weather hotline). Participants may also receive an automated text message from our class registration system if the learner supplies a mobile number as their contact number during the class registration process.

Americans with Disabilities Act

Love Health Service, as a tenant, has no control over the physical layout of our training locations. Please contact us if you have any concern about your disablity needs.

Last Up Dated: 07.02.2017 17:30 (EST)

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